Reference

Terms & Conditions for your account

cretaexch sets the rules for account use, access, and any notice we send you before you act.

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cretaexch Terms & Conditions for your account
CONTACT PATHS

Where to send term questions

If a clause is unclear, we keep the contact path simple. Use in-account chat for urgent questions, email for document requests, and the phone line if you need to confirm a notice…

In-account chat Use in-account chat when you need a quick clause check, a notice explained, or help reading a condition before you act. The team can point you to the exact section that applies to your account.
Email Email works well for document requests, correction requests, and written copies of any term update. Send the details from your registered address so we can match the request to the right account.
Phone line Call the support line if you need to confirm a time-sensitive notice, a pause, or a close-out step. We will record the request and follow the same terms that govern the account.
SECURITY AND RETENTION

How we handle data and access

We use account data to verify identity checks, apply the terms, and handle disputes. Cookies remember your session and notice settings; you can change browser controls, though some features may ask again…

Data use

We use account data to verify identity checks, apply the terms, and handle disputes. Access stays limited to staff who need it for those tasks, and we do not use the data for anything outside the stated purpose without a fresh notice.

Cookies

Cookies remember your session and notice settings. You can change browser controls, though some features may ask again for sign-in, and certain choices can affect how quickly the page loads or saves the last step you took.

Account security

Keep your login details private, sign out on shared devices, and check alerts after each access. If a code, device, or email looks unfamiliar, tell support at once so we can secure the account and pause further use.

Retention

We retain records only for the period needed under law and our internal process. After that period ends, we delete or archive the data according to retention rules that cover account history, notices, and dispute files.

Changes

If your name, phone number, or other account detail changes, send the updated record and any proof support asks for. We will confirm what can be edited and what must stay on file for audit purposes.

Contact path

For any term question or correction request, contact support through in-account chat or the email listed on the contact page. We route the message to the team that handles policy and account records.

Questions about these terms

The questions below cover how the terms bind your account, when local law affects access, what happens if we update a clause, and how you can ask for a correction. We keep the answers short so you can find the rule you need before you act, without hunting through other pages or support threads. If anything still feels unclear, use the support paths listed here and we will point you to the right clause.

You agree to follow the current terms, the notices linked to your account, and any local-law restriction that applies to your state. That includes payment checks, identity requests, and the rules for keeping your login details private.

Yes. Access depends on local law and is available where local law permits. If a feature is not allowed in your state, we do not offer it there, even if your account remains active for other permitted actions.

We post the updated clause in the account area and may send a notice by email or another registered contact method. Your continued use after the effective date means you accept the revised terms for future actions.

Send support the updated name, number, or other record, along with any proof they ask for. We will confirm what can be changed and what must stay on file for audit, security, or legal reasons.

Yes. We may pause or close access if we detect misuse, failed checks, repeated rule breaches, or a legal request that requires action. When that happens, we keep the record needed to explain the decision.

Yes. Payments through UPI, Paytm, and PhonePe sit inside the same account rules, so verification, reversals, and record keeping follow this page. Any extra step is shown before you confirm the action.

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